Contact support

CHVEX support is provided only through tickets in the client area. This keeps every conversation in one place, with a clear history for you and for us.

How to open a ticket#

1. Log in at chvex.com.
2. Go to the support or tickets section and choose to open a new ticket, or use the direct link: Open a ticket.
3. Pick the most fitting department or topic, write a clear subject, and describe the problem.
4. Submit the ticket and follow the replies from the same page.

Not able to log in? Try the password reset option on the login page first.

What to include#

The more detail you give, the faster we can help:

• Your domain name and the service it concerns.
• What you expected and what happened instead.
• Exact error messages, copied or in a screenshot.
• When it started, and anything you changed just before.
• Steps to reproduce the problem, if you can.
• For billing questions: the invoice number.

What not to include#

Tips for a smooth conversation#

• One topic per ticket. Open a new ticket for a new problem.
• Reply in the same ticket instead of opening a duplicate.
• Check your client area regularly for replies, and keep the email address on your profile up to date.
• Check status.chvex.com first if your website seems to be down for everyone.

Before you write#

Many questions are answered in these guides. Try the search on the documentation home or read Troubleshooting.

Reporting abuse#

To report spam, phishing or other misuse, see Abuse reporting.