Install and renew SSL

SSL (also called TLS) encrypts the connection between your visitors and your website, and gives you the padlock and https:// in the browser. CHVEX hosting includes free SSL.

How it works#

cPanel includes a feature called AutoSSL. It checks the domains on your account and requests a free certificate for them automatically, then renews the certificates before they expire. In most cases you do not need to do anything.

Check your certificate#

1. Log in to cPanel.
2. Open SSL/TLS Status.
3. Find your domain in the list. A padlock means it has a valid certificate.

If a domain has no certificate yet, use the option to run AutoSSL for it.

Why a certificate may not appear#

AutoSSL can only issue a certificate when it can confirm that the domain really points to your hosting. The usual reasons for a delay are:

• The domain does not point to CHVEX hosting yet, or DNS is still updating. See Point your domain to CHVEX hosting.
• The domain was added only a short time ago.
• A redirect or security rule blocks the check.

Wait a little after DNS changes, then run AutoSSL again.

Make your site use HTTPS#

Once the certificate is active, send visitors to the secure version of your site. Many website systems have a setting for the site address. You can also use a redirect rule in cPanel under Domains.

Using your own certificate#

If you bought a certificate elsewhere, you can install it in cPanel under SSL/TLS. Remember to renew it yourself before it expires, because AutoSSL does not manage certificates it did not issue.

Need help?#

Open a ticket with your domain name and a short description of what you see. See Contact support.