Client area guide

The client area at chvex.com is where you manage everything about your account. You log in with the email address and password you registered with.

Services#

Open your services to see each hosting plan you have with us. Your service details are kept here, including the information you need to log in to cPanel and connect your domain. Check this page first when you need to find something about your hosting.

Invoices#

Every order and renewal creates an invoice. In the invoices area you can:

• see which invoices are unpaid, paid or overdue;
• pay an invoice online;
• view or download past invoices.

Learn more in Billing, invoices and payments.

Tickets#

Support is provided only through tickets. You can open a new ticket, follow the conversation and reply from the client area. Read Contact support for tips on writing a good ticket.

Profile#

Keep your name, email address and contact details up to date. Make sure the email address is one you check regularly, because invoice and account notices are sent there.

Security and two-factor authentication (2FA)#

In your profile or security settings you can change your password and, where available, turn on two-factor authentication. With 2FA, logging in needs your password plus a one-time code from an authenticator app, so a stolen password alone is not enough.

Client area password vs cPanel password#

These are two separate logins. Your client area login manages billing and tickets. Your cPanel login manages your website and email. Do not reuse the same password for both.

Need a hand?#

If something in the client area looks wrong or you cannot log in, open a ticket if you can, or check Troubleshooting.